Wendy's Drive Thru Restaurant

Earlier in May of 2023, Wendy’s (The Wendy's Company (NasdaqGS: WEN)) CEO NasdaqGS Todd Penegor announce that the fast food chain would start test piloting  AI (Artificial Intelligence) drive-thru technology in June at some locations in the Columbus (Ohio) area.

On CNBC’s Jim Cramer show on May 9, 2023, Penegor stated that the aim of incorporating AI into the drive thru component of the quick service restaurant was to  “take out the slowest point in the order process, ordering at the speaker box,” in order to  create a more pleasant restaurant experience. He continued to state that the company is trying to “drive the restaurant of the future” and  this advancement will allow it to extend store hours and target the late night crowd by saying  “We’re going to lean into late night. We know we’ve under-indexed and have an opportunity to drive a lot of growth.”

Then earlier today Thomas Kurian, Google Cloud CEO, earlier today on CNBC noted how Artificial Intelligence (AI) is helping Wendy’s drive thru to “answer and take orders in the quick service restaurant so when you drive up to the drive thru you can talk to an AI model built on large language models (LLMs) that helps the customer place an order. There are over a billion menu combinations that would work with on Wendy’s menu.” He continued to underscore the other factors such as background noise, people changing orders, people using short form dialect including Wendy’s specific terms.

About: Sintel Systems is the direct and single-source omni-channel POS solution provider to the fast food drive thru industry including Artificial Intelligent (AI) technology.  The company manufactures top-grade hardware including POS terminals, self-serve kiosks, KDS, and smart hand held POS systems. Its enterprise professional software solutions are specifically designed for quick service (QSR) drive thrus.  Sintel Systems portfolio of omni channel solutions also include mobile app, direct-to-POS online ordering, gift/loyalty card network, EMV and contactless payment processing. The expansive array of solutions are accompanied by an all-inclusive technical support plan covering every aspect of POS needs from system configuration, training, continued support, and system upgrades.