customer service
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The First 5 of 15 Essential Customer Services Skills
https://sintelsystems.com/wp/wp-content/uploads/2013/07/customers.jpg" width="381" height="254" />If business is running slow or you aren't seeing a row of many smiling faces of happy customers, then it might be time to address another training in customer service skills with your employees. Sometimes when the days toil on and on we all just need a little refresher to get our spirits up and back on ... -
Customer Retaliation Alert: My Dish Was Served Cold, As Was My Revenge
Call it Reta(i)liation. Five9, the Cloud contact center provider, recently released an infographic on what companies can do to prevent "customer rage." We came across a blog post discussing the infographic at VentureBeat.com. Retailers may want to sit down before considering the following findings: - 85 percent of all consumers say that, if their customer service needs are not met... -
How to Define a Strategy for Superior Customer Service
Too often, owners puts the focus on numbers instead of customers' needs, not realizing that if they paid attention and did everything in their power to fill those needs, the numbers would materialize. In a blog post entitled "Customer Service Plan: Superior Customer Service Requires a Strategy," Franchising.com urges owners to shift perspective, and outlines the proper steps in creating... -
Point of Sale: The Time, and Place, for Customer Satisfaction Surveys
They say there's a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A point-of-sale survey is typically any... -
Know What Your Customer Wants before They Do
It is a sad fact to face, but customers are a lot less loyal then they used to be. Also, with social media consumers now hold the power in their hands. If they don’t like something about your business or their experience, they can turn to Facebook, Twitter even Yelp to quickly share their story. Because of these two major...